Kazakhstan overhauls social worker bonuses with performance-based pay
Kazakhstan is updating how social workers in care centres receive bonuses. The changes aim to tie extra pay more closely to job performance. Officials say the new system will focus on workload, service quality, and measurable results. The country first introduced bonuses for psychological and emotional strain in 2020. These payments, set at around 30% of base salary, were fixed and based on job classification. The annual budget for such bonuses reached roughly 7–8 billion tenge.
Under the new proposal, bonuses will no longer be automatic. Instead, they will depend on performance evaluations and a transparent calculation formula. However, the exact ‘results’ expected from social workers have not yet been defined.
The changes affect those supporting vulnerable groups, including the elderly and people with disabilities. The ministry has published the proposal online and opened a section for public feedback. The revised system shifts from fixed bonuses to a performance-based model. Social workers will now see their extra pay linked to specific outcomes. The public can review and comment on the plans before final decisions are made.
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