Students demand better digital tools as clunky campus platforms fuel frustration
A new survey has revealed widespread frustration among university students over poorly designed digital systems. Over 1,000 students across the U.S. shared their struggles with campus platforms, citing confusion, inefficiency, and stress as major concerns.
The 2025 Student Digital Experience Survey highlights how clunky online tools affect learning, deadlines, and even students’ sense of belonging on campus.
Nearly half of the surveyed students reported that their institution’s digital environment directly shapes their overall satisfaction. For 32%, the quality of these systems would even influence their decision to enrol. Many now expect university platforms to match the seamless experience of consumer apps like Amazon, Netflix, and DoorDash.
Accessing basic information—such as class schedules or financial aid deadlines—takes five minutes or more for 60% of students. A quarter spend over ten minutes on tasks that should be quick. This inefficiency contributes to missed deadlines, with 47% admitting they’ve overlooked important submissions due to unclear instructions or scattered resources.
Beyond academics, fragmented systems make it harder for students to connect. Many want simpler ways to communicate with peers and join clubs, but disjointed platforms create barriers. The survey also found that a well-designed digital environment fosters a stronger sense of belonging, which in turn improves persistence and satisfaction.
Over 40% of respondents frequently feel frustrated by having to navigate multiple platforms or decipher confusing layouts. This digital friction doesn’t just waste time—it adds stress, undermines learning, and weakens community bonds.
The findings underscore a growing demand for cohesive, user-friendly digital systems in higher education. Students now view intuitive online tools as essential, not optional. Without improvements, inefficient platforms could continue to hinder academic performance, engagement, and overall student well-being.
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