Navigating the Digital Realm's Resilience: The Essential Triad of Contemporary AIOps
In the interconnected world we live in, where companies increasingly rely on outside partners for their IT needs, digital disruptions are inevitable. Whether it's a botched software update or a cyber breach, a business's ability to respond quickly is paramount. With every second a business spends offline costing money, frustrating customers, alarming investors, and drawing regulatory scrutiny, digital infrastructure resilience has become a critical concern for CIOs in 2025.
High-profile incidents involving companies like CrowdStrike and CapitalOne underscore the growing importance of detecting and recovering from operational disruptions. In response, CEOs and board directors are more frequently scrutinizing IT incident response capabilities. The rapid advancement of AI, specifically agentic systems capable of autonomous action, is driving urgent efforts to empower internal teams with similar technological capabilities.
This is where AIOps comes in as a critical safeguarding tool. As technology continues to advance, traditional monitoring approaches are being supplanted by generative and agentic AI technologies, heralding a new age of AIOps. By intelligently filtering alerts and distinguishing between routine notifications and genuine emergencies, these advanced systems enable IT teams to navigate complex infrastructures and focus on discovering, remediating threats, or identifying areas of potential optimization.
Let's explore some best practices in AIOps, as well as what your company should expect out of current technology:
LogicMonitor
Balancing Security with Innovation
Last year’s series of damaging cyberattacks and those still emerging this year have compelled many CIOs to reassess their companies' reliance on third-party IT vendors. At the same time, business leaders are eager to use the newest, most powerful capabilities. As a result, even the most typically risk-averse industries are quickly deploying AI.
Technology isn't slowing down, and neither can enterprises. In fact, across C-suites today, fear that a rival could use AI to gain market share is driving organizations to invest in the technologies. That’s why, instead of reducing their use of outside technology, many are taking proactive measures to prevent faulty software updates or breaches from wreaking havoc on their own operations.
With AIOps, security specialists get instant access to the information they need to avert disaster. For example, during the recent Capital One outage caused by a power failure at FIS Global, some enterprises using advanced monitoring systems identified anomalies immediately and implemented fixes, restoring services faster and minimizing disruption for customers.
The Three Pillars
Ultimately, modern AIOps needs to give security experts the support to move from simply observing activity on the network to actively defending it against threats. They get the information to better collaborate with others in the business to reduce the overall risk facing the enterprise.
CrowdStrike,
When taking into account a company's unique infrastructure environment, the next generation of AIOps bolsters three critical capabilities for organizations:
Awareness:
While many leadership teams understand that IT outages are damaging to the business, they often can't gauge the direct impact on their operations. With better, more advanced AIOps, C-Suites can access comprehensive dashboards that outline the specific financial impact when certain systems are offline. This intelligence can enable enterprises to craft recovery plans that focus on the highest-value technologies first, helping to lessen the overall impact when incidents occur.
CapitalOne and other organizations underscore the growing importance of detecting and recovering from operational disruptions. As CEOs and board directors increasingly scrutinize IT incident response capabilities, the rapid advancement of AI—particularly agentic systems capable of autonomous action—is driving urgent efforts to empower internal teams with comparable technological capabilities.
Rapid Detection:
Disruptions can easily escalate to a full-blown crisis. If companies can't ID issues immediately, they're already at a disadvantage. In just 90 seconds, an event can spread from one server to 60,000. That's why many organizations are now trying to identify attacks before they even happen. Agentic AI systems now offer a solution, autonomously identifying and neutralizing risks. For instance, when detecting unusual traffic or suspicious server activity, these systems can instantly isolate affected servers, run diagnostics, and deploy fixes—dramatically reducing response time.
Optimization:
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Modern AIOps learns to distinguish between normal network fluctuations and genuine threats. By understanding typical IT environment behavior, these systems help security teams focus on critical issues. Taking an agentic approach allows companies to not just detect problems but autonomously resolve them before they escalate—transforming digital resilience from survival to strategic advantage.
Leaders should ensure that their companies are engaging these three pillars.
Karthik SJ, an IT expert, emphasized the importance of AIOps in navigating complex infrastructures and responding to threats in the Forbes Technology Council newsletter signup article. The article highlighted the case of enterprises using advanced monitoring systems during the Capital One outage caused by a power failure at FIS Global, which allowed them to identify anomalies immediately and implement fixes, minimizing disruption for customers. This underscores the role of AIOps in rapid detection and optimization, as advocated by AI and IT leaders such as CrowdStrike and Forbes Technology Council.
The article also mentioned that proactive measures are being taken to prevent faulty software updates or breaches from wreaking havoc on operations, echoing the sentiment of CEOs and board directors who are increasingly scrutinizing IT incident response capabilities. This aligns with the LogicMonitor's emphasis on balancing security with innovation, as companies in various industries are quickly deploying AI to gain market share without reducing their use of outside technology.
In response to the damaging cyberattacks that occurred last year, many CIOs have reassessed their companies' reliance on third-party IT vendors. Advanced AIOps systems, like those provided by LogicMonitor, can provide instant access to critical information for security specialists, enabling them to avert disasters and speed up recovery processes, as demonstrated in the case of the Capital One outage.
