Lakeland's 911 Dispatch Center Battles Shortage, Trainee Finds Reward
The City of Lakeland's 911 dispatch center in the United States faces a growing challenge due to a nationwide shortage of dispatchers, exacerbated by mental health issues and career advancement hurdles. Despite this, trainee Julia Mayorga finds the role rewarding.
The Lakeland Police Department's 911 dispatch center currently employs around 20 full-time staff, handling approximately 500 calls daily, with peaks reaching 700. As Lakeland's population grows, so does the demand for dispatchers, with the number of calls increasing year by year.
Mayorga, a trainee at the center, finds the job fulfilling despite it often being unappreciated. She is one of 45 call-takers aiming to reach a target of 55 full-time employees. The department offers mental health resources and diverse job involvement to support staff, hoping to mitigate the nationwide shortage and retain employees.
The Lakeland Police Department's 911 dispatch center is expanding its staff to meet the growing demand, with a goal of 55 full-time employees. Despite challenges, the department is committed to supporting staff and hopes to attract more people to the rewarding but often thankless role of a 911 dispatcher in the United States.
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