Immediate Action Required: Lack of Free Treatment with Ayushman Card? File a Complaint Instantly at This Location
The Pradhan Mantri Ayushman Bharat Yojana (PMJAY) is a central government health scheme that offers financial assistance for medical treatment up to Rs 5 lakh per year to eligible citizens. However, some hospitals empanelled under the scheme have been reported to refuse free treatment to cardholders [1].
To ensure that the scheme's benefits reach all intended beneficiaries without any hindrance, it's crucial to report such incidents. Here's a step-by-step guide on how to file a complaint through the official grievance redressal portal of the PMJAY.
Step 1: Gather Evidence If a hospital denies free treatment, it's essential to keep photo/video evidence, document your Ayushman Card, hospital admission records, and any correspondence. This evidence will be crucial in supporting your complaint.
Step 2: Visit the Official Grievance Redressal Portal - URL: https://cgrms.pmjay.gov.in/GRMS/loginnew.htm
Step 3: File a Complaint Online - Click on “Register Your Grievance.” - Enter the captcha code and select the Ayushman Bharat scheme (PMJAY). - Fill in all necessary details including your Ayushman card number, hospital name, location, date, and details of the incident. - Submit the complaint.
Alternative Methods to Register the Grievance - Call the national toll-free helpline at 14555 or your state’s specific helpline number (e.g., 104 for Bihar, 180018004444 for Uttar Pradesh, 18002332085 for Madhya Pradesh) to report the denial and lodge a complaint. - Use the UMANG app: Download the app, select Ayushman Bharat → Grievance Redressal → Register your complaint digitally.
After Filing - You will receive a grievance ID. - Use this ID to track the status of your complaint. - Follow up with evidence like hospital slips or recorded denial if possible to expedite resolution.
By following these steps, you can contribute to ensuring that the PMJAY's benefits are accessible to all eligible citizens, and that hospitals offering treatment under the scheme adhere to its guidelines.
[1] Source: https://www.thehindu.com/news/national/hospitals-refusing-to-treat-ayushman-bharat-card-holders/article33496944.ece [2] Source: https://indianexpress.com/article/india/ayushman-bharat-yojana-hospitals-refusing-to-treat-ayushman-card-holders-7706786/ [3] Source: https://www.thehindu.com/news/national/hospitals-refusing-to-treat-ayushman-bharat-card-holders-on-the-rise/article33192449.ece
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