So oft rang the children and youth welfare hotline 2025 - Germany's youth helplines see record demand as calls for support surge
Germany's support networks for people are seeing rising demand, with helplines offering free and anonymous advice. In Thuringia alone, the Child and Youth Helpline handled nearly 2,500 calls in 2025—a sharp increase of 1,000 from the previous year. The services cater to children, teens, and parents, providing guidance on everything from family conflicts to mental health concerns.
The Thuringia Child and Youth Helpline operates under the broader national network, which includes the Children and Youth Hotline (116 111). Managed by Nummer gegen Kummer e.V., this service is available Monday to Saturday from 14:00 to 20:00, with a 24/7 Emergency Crisis Service and a dedicated Depression Info-Hotline (0800 3344 533). Callers can also reach the Thuringia-specific helpline at 2025 or the national Nummer gegen Kummer line at 49 800 1110333, both free and anonymous. Online support options exist as well.
Many young callers test the service first, sometimes hanging up immediately or making prank calls. Counselors also take practice calls to help children feel comfortable with the process. Of the 2,500 calls in Thuringia last year, around 800 led to in-depth discussions about struggles within family, relationships, and school. Rarely do conversations escalate to involving child protective services or the police.
Parents seeking help can dial 0800 111 0550, another free and confidential resource. The system ensures no one is turned away, whether they need urgent crisis support or just someone to listen.
The growing number of calls highlights the helplines' role in supporting young people and families. With multiple free, anonymous options—by phone or online—those in need can access help without barriers. The services continue to expand, ensuring no call for support goes unanswered.
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